Microsoft word prompts for smart card

Any suggestions would be greatly appreciated. I had a similar issue and that is what resolved it for me. Are they trying to electronically sign something when it comes up, I know Adobe can behave this same way if someone is trying to sign a document. Try saving a copy of the document to another format, like the older. DOC instead of. If there are any messed up formatting codes in the document, they should be stripped out when saving to a format that doesnt support them.

Is there a reference or link in the document image, linked file, UNC path reference, etc. If these particular documents came from outside your organization, such references may be trying to access something on the network where the documents originated. There is one reference that links to a program called "TAM" through an add-in, but it is always successful at pulling the string client name into the doc. Both the Word doc and the TAM server are local. Click the Name column to sort the list alphabetically, and then type s.

In the Name column, look for SCardSvr, and then look under the Status column to see if the service is running or stopped.

To restart Smart Card service Run as administrator at the command prompt. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Yes. At the command prompt, type net stop SCardSvr. At the command prompt, type net start SCardSvr. Please also check if the smart reader is working well: Navigate to Computer.

Right-click Computer, and then click Properties. Under Tasks, click Device Manager. In Device Manager, expand Smart card readers, select the name of the smart card reader you want to check, and then click Properties. Not an IT pro? Windows Server TechCenter.

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Submit ». Chaz Apr 11, at UTC. I will keep you updated and I did figure that out thanks! I noticed Autodiscover failing on my Outlook clients. Jstear Apr 11, at UTC. Exchange ? I am assuming so, but you never specified that it was Exchange Pardo Apr 11, at UTC.

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