Read the full version release notes provided by ServiceNow here: Madrid. Version: London Release Date: September These exciting functions helped reduce human errors, increase response time, and lower service downtimes, all while offering insights into response effectiveness.
Using performance benchmarks and other metrics, users could compare their services to industry leaders and improve their offerings accordingly. For more on Kingston, read this. The engine features anomaly detection, benchmark comparisons against industry peers, and performance predictions. This release focused on enhancing both performance and user experiences; expand capabilities for HR, Customer Service, and Security; and improve enterprise-wide IT management.
The Istanbul version focused on features that helped organizations drive continuous improvement, rapidly remedy security incidents, extend business-to-consumer customer service, increase control and autonomy for HR teams, and accelerate application delivery.
Its new integrations and automation helped users resolve security incidents much faster. The Istanbul version released the Governance, Risk, and Compliance feature , which allowed organizations to embed compliance and risk controls into their business and IT processes.
With strong competition in the technology marketplace, ServiceNow rose to the challenge of proving its platform to be a reliable investment. The Geneva version aimed to give users a more engaging experience, simplify the development environment, extend service management further across organizations, and encourage enterprises to operate IT like a business.
Geneva represented a pivot from strictly supporting IT services and an extension into other business areas. This helped connect teams and improve automated workflows from one group to another. With this version, the platform added management applications for customer service, security operations, HR services, and facilities services.
Read the full version release notes provided by ServiceNow here: Geneva. Version: Fuji Release Date: March The Fuji release was considered the first major ServiceNow version update. This version took longer to release than the previous ones, given that the platform regularly updates its software every six months or so.
But the wait was worth it: Fuji offered a wide array of new applications and features that allowed organizations to manage services across the entire enterprise. This version helped companies become service oriented to better service their internal and external customers.
Creating an intuitive, user-friendly platform makes it easier for different business areas and users to access and navigate services. As this becomes more important, ServiceNow continues to drive forward with new interfaces and service portals.
The Calgary version offered new features and enhancements that did not solely focus on IT responsiveness or innovation. Its focus was on driving visibility and standardization across the entire enterprise. This push helped bring the ServiceNow platform beyond merely serving IT but to include other facets of an organization.
Since their platform aims to directly serve the modern business world, this upgrade sought to reflect project styles like the agile methodology. This update included 48 new features that span the platform and business areas.
Aspen was the first city-named ServiceNow version. This upgrade focused on system scalability and resilience. This version offered a number of improvements on its application and platform. After the first five city-named versions, ServiceNow released Fuji — its first major upgrade. These first versions were improved upon greatly and are no longer supported by ServiceNow. Employee Experience 2. Multi Scan improves agent productivity with multi asset scanning flow on Mobile.
Get your branding for Mobile apps with the Mobile App Branding feature. Manager Dashboards 1. Mobile Analytics Enablement gives visibility into how apps are used and can help you track business goals. Motivate your workforce and make it easy for employees to get what they need, when they need it. HR Service Delivery.
Deliver the right experience to employees anywhere. Improve productivity by streamlining the employee service experience with intelligent workflows. Workplace Service Delivery. Deliver modern digital services for the distributed workplace. Automate requests, reservations, and repairs to create the ultimate workplace service experience.
Legal Service Delivery. Deliver legal services for your enterprise at the speed of the business. Modernize legal operations to make faster decisions and increase productivity. Procurement Service Management.
Drive smarter spending with a streamlined buying experience. Deliver procurement services that empower employees with self-service, align work teams, and boost productivity.
Safe Workplace Suite. Make going back to the workplace work for everyone with a safe, employee-ready environment. Customer Workflows. Go beyond traditional CRM and field service. Drive customer loyalty with connected digital workflows that automate work across departments. Customer Service Management.
Improve service operations and engage customers. Bring front, middle, and back offices together to proactively address issues and automate common requests. Field Service Management. Boost customer satisfaction with efficient field service management. Connect field service with other teams and mobile tools to quickly respond to and prevent issues. Connected Operations. Connect IoT data with business context and digital workflows.
Turn your data into action to quickly get value from your IoT investments. Financial Services Operations. Unite your front, middle, and back offices. Provide efficient, resilient financial services operations for enhanced customer and employee experiences. Telecommunications Services Management.
Connect your telecom operations—from the network to the customer—on a single platform. Enable CSPs to enhance customer care and automate service assurance. Order Management for Telecommunications.
Scale order management to take on modern telecom opportunities and build for customer success. Speed new products to market and quickly turn services into revenue. Healthcare and Life Sciences Service Management. Create consumer-grade healthcare experiences and stay focused on patients through improvements to operational performance.
Increase agility across the organization. Creator Workflows. Build digital workflow apps fast with a low-code platform. Quickly scale across the enterprise to create intuitive, connected experiences users love. App Engine. Reimagine every process as a digital workflow. Empower developers and builders of all skill levels to create low-code workflow apps fast.
Reduce cost and complexity for ServiceNow integrations. Quickly connect workflows to critical business systems and simplify cross-enterprise automation.
Manufacturing Connected Workforce. Unlock worker productivity by streamlining and digitizing standard operating procedures and enabling shared knowledge across the enterprise. ServiceNow App Store. Tap into ISV innovation. Featured Apps. Modernize learning to create amazing experiences for all. Energy and Utilities. It does this by placing a service-oriented lens on the activities, tasks and processes that make up the day-to-day work life. The reason it is so efficient is that it gives you a solid platform, including architecture, straight out of the box.
From there you can work on the rules and build the forms very quickly, and you don't even have to worry about what structures your databases are. ServiceNow is many things. Not only is it flexible, but it is exceedingly powerful in every aspect of its design.
ServiceNow enables enterprise service domains to define services, provide an intuitive service experience, deliver service, assure service availability and analyze critical service metrics. Here are just a few of the tools available to you in ServiceNow:. Definition of ubiquitous: existing or being everywhere, especially at the same time. This is very much so true with ServiceNow, as it is a cloud-based PaaS.
The biggest perk about it being cloud-based is that there are no ties to a local resource, and it can easily scale across multiple networks. Reimagine every process as a digital workflow. Empower developers and builders of all skill levels to create low-code workflow apps fast. Reduce cost and complexity for ServiceNow integrations. Quickly connect workflows to critical business systems and simplify cross-enterprise automation. Manufacturing Connected Workforce.
Unlock worker productivity by streamlining and digitizing standard operating procedures and enabling shared knowledge across the enterprise. ServiceNow App Store. Tap into ISV innovation. Featured Apps. Modernize learning to create amazing experiences for all.
Energy and Utilities. Automate critical operations to provide highly available, reliable services. Financial Services. Create seamless experiences for customers and agents with compliance. Enable better decision-making to deliver optimized government services. Healthcare and Life Sciences. Deliver better outcomes now and into the future with health IT.
Set a new standard for manufacturing with truly connected operations. Digitize and automate workflows to enhance the customer experience, online and in-store. Service Providers. Develop innovative solutions with a modern service provider platform. Telecommunications, Media, and Technology. Scale and support operations with end-to-end digital workflows.
All Products and Solutions. Simplify the way you work. Deliver great experiences and enhance productivity with powerful digital workflows across all areas of your business.
Browse All. How IT works. Latest Innovations. Now Platform. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. View Latest Release. What's new in the Rome release. See the latest innovations in the Now Platform Rome release. Get Fact Sheet. Support Product documentation Developer portal Community. See how companies like yours make the most out of their ServiceNow investment.
Explore tools and resources to drive business outcomes and achieve success faster. See the next-gen Now Support portal! Log in Now. Global Events. Virtual Events. Live webinars On-demand webinars Live demos. Discover new ways to transform the world of work and inspire innovation. Join other ServiceNow visionaries at events worldwide. Now at Work. Transform your business, processes, and culture.
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